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FY2007-45 & 45A CivicPlus web page" Q) 6 F Xgfi7- il fil I(C I V I C P I Us Service & License, greement for Kodiak Island Borough, AK CivicPlus Advanced Recurring Redesign Organization Kodiak Island Borough, AK URL wmv.kodrakak.us ",-11-11- 11 ........ ... . Street Address 710 Mill Bay Road .. ......... Contract Contact Karl Short . ......... Address 2 k9h5ocli5kodiakak us Phone 907-486-9320 ExL Kodiak state All 907-486-9374 99615 CPostal ode Email PproiWdii-tefe�p'port'for at I'led 'ch -ants I —rom 7am--7—prn'-CiAirill Monday -Friday (excluding holidays), Erne rgency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for ensuring CivirPlus has current 907-486-9374 Emergency Contact & Mobile Phone Karl Short - 907-512-7056 Emergency Contact & Mobile Phone Paul VanDyke - 907-486-9336 . . ... .. .. . Emergency Contact & Mobile Phone Billing Contact Karl Short E-Maii kshort@kodiakak us Phone 907-486-9320 Ext. N/A Fax 907-486-9374 Bfl;!JnQ Address 710 Mill Bay Road - 11 11 1 _"' '_ . .. .. .... ... . .. . . ......... Address 2 .. . ... ... .. Kodiak ST AK . . . . ........ ........... Postal 99615 Code Tax ID # 92-0030845 Sales Tax Exempt # .. ......... Billing Terms Annual Account Reece Hammitt Michelle Wells Rep Info Required on Invoice (PO or Job 9) ....... ........ . . Contract Contact Karl Short Email k9h5ocli5kodiakak us Phone 907-486-9320 ExL N/A Fax 907-486-9374 Project Contact Megan Christiansen Email mehristiansen@ kodiakak,,us Phone 907-486-9303 Ext, N/A Fax 907-486-9374 Terms & Conditions Client Deliverable 1, Icon Enterprises, Inc, d/b/a CJvrcPIus will create a CID Advanced Recurring Redesign for the Kodiak Island Borough (Client) that includes all functionality as defined in Exhibit A - CIvJcPIus Project Deliverables, attached hereto. Additional Services 2. Client may contract with CivicPlus for additional Consulting, Website Design, Setup, Programming, and Training service� (Project Development Services) that exceed those defined in Exhibit A. CivIcPIus will invoice Client for the additional servic,,f,�S immediately prior to project Go -Live. 3,, Client may contract in CivicPlus for additional Annual Support, Maintenance & Hosting seryces that exceed [hose defined in Exhibit A. CivicPlus will invoice Client for annual services immediately pdor to project Go -Live CiviePlus ® 317 Houston St., Suite E - Manhattan, KS 66502 - www CivlcPius com Page 1 of 4 Toll Free BBB -228-2233 - Accounting Ext. 215 ® Support Ext. 307 ®F 785-587-8951 Service & License Agreement for Kodiak Island Borough, AK 1 51 S I U V1 C P L,WtOlIng ThO III UtMtI 4, Services that involve billable time beyond the contracted amount wN be documented and invc�ik,,ed Written approval by the client is necessary before billable lime is incurred. 5. Modules that incur additional usage fees maybe purchased and activated at anytime. Billing & Payment Terms The follovang terms apply to the I Advanced Recurring Redesign Package, whereby Client receives a CP Advanced Redesign of their website upon contract signing, After 48 consecutive months under these terms and associated pricilng, Client becomes ful q!llgible for a second CP Advanced R design, See Exhibit A for complete details and fees. 6Client will be invoiced upon contract signing for the increase in annual recurring fees and any associated one-time fees. Project details can be found in Exhibit A. 'I 7 The client shall sign a project completion and acceptance form prior to Project Go -Live. AU Parties agree that the web�Ale not Go -Live until the project is accepted in writing by the dient, 8 Annual Support, Maintenarl Hosting invoices may be prorated in order to correlate with the Clients budget year. 9 Fees for the CP Advanced Recurring Redesign Package are invoiced prior to the year of service. They are due by the first the following month, but no sooner than 30 days Irom invoice date. iiiiiiiiiii Will : Ill N! Ili 11 Ili 11 11. After project go -live, it the Client's account exceeds 90 days past due, Annual in nce be discontinued until the Client's account is made current. Client will be given 30 days notice prior to discontinuation of services for non-paymeni. 12. Provided the Client's account is current, at any lime the Client may request an electronic copy of the website Customer Content and Content Management System (CMS) Software. Client agrees to pay $250 per completed request. Provided the Client's account is current, upon termination of services client may request a complimentary electronic copy of websile Customer Content and CMS Software. Agreement Renewal 13 This contract shall remain in effect for a period of one year (12 months) from signing. In the event that neither party glues 60 days" notice pnor to the end of the initial or any subsequent terri this Agreement will automatically renew for an additional contract term, After 48 consecutive months under the terms of this contract and associated pricing, Client will be fully eligible 14. Either party may terminate the agreement at the end of the contract term by providing the other party with 60 days written notice, prior to the contract renewal dale, 15. In the event of contract termination, Client forfeits eligibility for the CP Advanced Redesign and all funds applied to such eligibility. In the event of early termination of this Agreement by the client, full payment for services provided is due within 15 days of termination 16 Each year this Agreement is in affect, charges for Annual Support, Maintenance & Hosting services may be increased by CiviePlus by no more than 5% per annum, ........ Changes to Existing . .. Service I I I II Ip pirliII I gi I I I! 1II I IMUNHIMPIM, MI, .... ........ Services to be ADDED One -Time Fee Annual Fee Increase , $. 9 Redesign of current website $2 500 ........... 1 257 6 Additional Modules (Exhibit A) Included N/A Page 2 of 4 Clivicl3lus - 3 f 7 Holuuten St, Suite E - Manhattan, KS iii o www Civir:Plus com Tail Free 888-228-2233 - Accounting Ext. 215 - Support Ext 347 - Fax 785-587-8951 N CV 0 C U S 173ervice & License Agreement for Kodiak Island Borough, AK ouildovg H1, il I W Support 18. CivicPlus WM provide unlimited telephone support Monday -Friday, 7.OD am — 7:00 pm (Central Time) excluding holidays, for all trained Client slaff. Emergency Support is provided on a 24f7/365 basis for emergency contacts named by the Client. Client is responsible for providing CiViCPILIS with COMEICI updates. 19. Support includes providing technical support of the CivicPlus Content Management Software, application support (pages and modules), and maintenance of Client's website. Following initial setup, additional page design, graphic design, user training, site modification, and custom programming may be contracted separately for an additional fee, 2(), During the period of this agreement and subsequent annual renewals, CivicPlus warrants that it will, without additional charge to tho client, immediately correct any problerris or defects discovered in the Software and reported to CivicPlus by the client, such warranty to include ongoing maintenance upgrades and technical error correction. 21. Q*Plus provides online website statistics software at no extra charge. If Client desires to use other websile statistic software, CivicPlus will provide the necessary log file access. Marketing 2-2. Client will make a reasonable attempt to work with the CivicPJus Marketing Department to gather Information and meet deadlines associated with websile award contest entries throughout the to of this Agreement. 23, Client permits CivicPlus to include an example of the Client's home page and a link to the Client's websile an the GivicPlus corporate website, 24. Qk.'ml will make a reasonable attempt to work with the CivicPlus Marketing Deparlment to create a news item to be released in conjunction with their project Go1ive date. Client will provide CivicPlus wilh contact information for local and regional media outlets. CivicPlus may use the press release in any marketing materials as desired throughout the term of this Agreement, 25. Client will make a reasonable attempt to work with the CivicPlus Marketing Department to create a case study related to their website, 26, Clieril agrees to allow CiViCPILIS to display a 'Powered by CivicPlus" insignia and web link at the bottom of their web pages. Client understands that the pricing and any related discount structure provided under this Agreement assumes such perpetual permission. Intellectual Property, Ownership & Content Responsibility 27. Upon full and complete payment of submitted invoices for the project development and launch of the website, client will own the graphic designs, web content, page designs and banners ("Customer Content') as well as the CIVIS Software. 28. Upon completion of the development of the site, client will assume full responsibility for Web site content maintenance and content administration, Client, not CivicPlus, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Content. 29 Client shall not (i) license, sublicense, sell, resell, transfer,, assign, distribute or otherwise commercially exploit or rnake available to any third party the Software in any way; (if) modify or make derivative works based upon the soflware; (14) create Internet "links" to the Software or"frame" or "mirror" arty functionality an any other server or wifeless or Internet -based device', or (iv) reverse engineer or access the Software in order to ia) build a compeirlove product or service, (b) build a prodUrl using similar ideas, features, functions or graphics of the Software, or (c) copy any ideas, features, functions or graphics of the Software, 30 The CivicPlus narrie, the CrvicPlus logo, and the product and module names associated with the System are lirademarksof CivicPlus, and no right or license is granted to use them. 31 Client shall defend, indemnity and hold harmless CivicPlus, its partners, employees, and agents from and against any and all lawsuits, claims, demands, penalties, losses, lines, liabilities, damages, and expenses including attorney's fees of any kind, Without limilalion, in connection with the operations of and installation of software contemplated by this Agreement, or otherwise arising out of or in any way connected with the ClviicPlus provision of service and performance under this Agreement. This section shall not apply to the extent that arty loss or damage is caused by the negligence or willful misconduct ora the pad of CrvicPius It Client and CivicPlus are both negligent, damages shall be apportioned in accordance with the percentage of negligence of each party. This paragraph is not intended to benefit entities not a party to this contract, QvicRus - 317 Houston Sl,, Suite E - Manhattan,, KS 66502, wvvw,QvicPlLn corn Page 3 of 4 TO Free 888-228-2233 - Accounting Ext 215 - Support Ext. 307 - Fax 785-587-8951 flllus Service & License Agreement for Kodiak Island Borough, AK rilnv Fullinio (3111 a LycMN11111111111u1[.'Ink 3 1 CivicPlus wilil not be liable for any act:,, omission of act, negligence or defect in the quality of service of any underlying carrier or otheiii service provider whose facilities or services are used in furnishing any portion of the service received by the customer. CivicPlus wilill not be liable for any failure of performance that is caused by or the result of any act or omission by customer or any entity other than GivicPlus that furnishes services, facilities or equipment used in connection with CivicPlus services or facilities. 33 Except as expressly provided in this Agreement, CivicPlus makes no expressed or implied representations or warranties, including any warranties regarding merchantability or fitness for a particular cause. 34No party shall have any liability to the other hereunder by reason of any delay or failure to perform any obligation or covenant it the delay or failure to perform is occasioned by force majeure, meaning any act of God, storm, fire, casualty, unanticipated work stoppage, strike, lockout, labor dispute, civic disturbance, riot, war, national emergency, act of Government, act of public enemy, or other cause of similar or dissimilar nature beyond its controL Acceptance We, the undersigned, agreeing to the conditions specified I ument, understand and authorize the provision of services outlined in this Agreement. 0- o 1�p W 0 iak Island Be u h SKA V ic Flus Sign and Fax this Copy Alin Contract Manager Fa)c 785-5137-8951 wa, will countersign and return one copy for your files, AAA-Z� 0 Date M And – Mail Two (2) Signed Originals CivicPlus Contract Manager 317 Houston SI Suite E Manhattan,, KS 66502 ..remainder of this page left intentionally blank— CivicMus - 317 Flousion St., SuRe E - ManhaP ttan, KS 66502 - wvvw.Civieus.com Page 4 of q Toll Free 888-228-2233 - Accounting Ext. 2 IS - Support Ext. 307 - Fax 785-587-8951 C oeq 0 0 I'Vil us Future -Proof Your Website Redesign Quote for Kodiak Island Borough, AK All Quotes are in US Dollars and Valid for 30 Days from June 17, 2011 Do you need a website redesign but don't have the one-time budget to make it happen? Our future -proofing plan is a fantastic value for those budget -conscious customers willing to make a commitment to working with CivicPlus. For a small increase in your monthly recurring fees, you can get a redesign now and start building eligibility for another in four years. By taking advantage of this plan, customers can have the peace -of -mind that comes with CivicPlus' products and services and feel confident that their website — features, functionality and design — will always be on the cutting edge. Want to add some spice to your redesign? Whether you're working with our Refresh or Future -Proofing options, there are additional product and service options that can add design elements, increase functionality or simply make sure that your core staff is up -to -speed on all of the modules and functionality that are a part of our system. Ask your account representative about pricing for these options! C: Portal page One -Time 0 - Portal page with flash TBD 0 Additional banners 0 Online job application module, custom job application Monthly 0 12 hours phone training (up to 2 employees) TBD Page 1 of 2 CivicPlus - 317 Houston St., Suite E - Manhattan, KS 66502 - www.CivicPlus.com Toll Free 888-228-233 - Accounting Ext. 215 - Support Ext. 367 - Fax 785-587-8951 With our Lite redesign option, you can got started New CP Lite Site Design Increase to on a now site right away. With no money down and a Redevelop navigation method (may choose Annual $1�,257.96 UJ only a small increase in your monthly fee, we'll let top drop-down or other options) you choose a new design from our template Content Migration — Includes retouching of New Annual gallery, redevelop your navigation and transfer all existing pages on the redesigned website Fee your content for you. to ensure proper formatting, menu structure, $6,228.00+ .J forward with the Premium package starts building and application of new site styles. Note: $1,257.96 = Best of all, in four years, we'll give you another Content will not be rewritten or pages $7,485.96 redesign — this time a Premium version! broken up (shortened or resectioned) $6,228.00+ Want to add some spice to your redesign? Whether you're working with our Refresh or Future -Proofing options, there are additional product and service options that can add design elements, increase functionality or simply make sure that your core staff is up -to -speed on all of the modules and functionality that are a part of our system. Ask your account representative about pricing for these options! C: Portal page One -Time 0 - Portal page with flash TBD 0 Additional banners 0 Online job application module, custom job application Monthly 0 12 hours phone training (up to 2 employees) TBD Page 1 of 2 CivicPlus - 317 Houston St., Suite E - Manhattan, KS 66502 - www.CivicPlus.com Toll Free 888-228-233 - Accounting Ext. 215 - Support Ext. 367 - Fax 785-587-8951 Reduiced The Premium package is a premium, value, offering our customers a completely customized 0 New CP Premium Design 9 Redevelop navigation method (may choose One -Time $2,500 new design, a redeveloped navigation and content for top drop-down or other options) migration (including editing), all a minimal one- 0 Content Migration — Includes retouching of Increase to time fee and a small increase in recurring cost, all existing pages on the redesigned website to ensure proper formatting, menu structure, Annual $1,257.96 The ultimate in future -proofing plans, moving and application of new site styles. Note: forward with the Premium package starts building Content will be rewritten or pages broken up New Annual eligibility toward another Premium redesign in four (shortened or resectioned) Fee years. $6,228.00+ $1,257.96 = $7,485.96 Want to add some spice to your redesign? Whether you're working with our Refresh or Future -Proofing options, there are additional product and service options that can add design elements, increase functionality or simply make sure that your core staff is up -to -speed on all of the modules and functionality that are a part of our system. Ask your account representative about pricing for these options! C: Portal page One -Time 0 - Portal page with flash TBD 0 Additional banners 0 Online job application module, custom job application Monthly 0 12 hours phone training (up to 2 employees) TBD Page 1 of 2 CivicPlus - 317 Houston St., Suite E - Manhattan, KS 66502 - www.CivicPlus.com Toll Free 888-228-233 - Accounting Ext. 215 - Support Ext. 367 - Fax 785-587-8951 I 0 0 U Redesign Quote for Kodiak Island Borough, AK All Quotes are in US Dollars and Valid for, 30 Days from June 17, 2011 Archive Center Bid Postings Blog Business I Resource Directory Calendar Carbon Calculator Document Center Emergency Alert Notification ePay Facebook Integration Facilities & Reservations (50 Facilities) FAQs Featured Info Module Forms Development Tool Healthy City Initiative Intranet Job Postings Media Center My Briefcase News Flash Notify Me Email Subscription Online Job Application w/1 Generic Application Opinion Poll Photo Gallery Postcard Module Quick Links Real Estate Locator w/25 Properties Request Tracker Suite (CRT, iPhone App, Facebook Application, 5 Users) Staff Directory Twitter Integration Support, Maintenance & Hosting Services Include Functionality Action Items Queue Audit Trail / History Log Automated PDF Converter Automatic Content Archiving Dynamic Breadcrumbs Dynamic Siternap Expiring Items Library Graphic Link Administration Links Redirect and Broken Links Finder Menu Management Mouse -over Menu Structure Online Editor for Editing and Page Creation Online Web Statistics (Only with CivicPlus Hosting) Page Wizard for Pretormatted Page Options Printer Friendly / Email Page Rotating Content RSS Search Engine Registration Site Layout Options Site Search & Entry Log • Slideshow • User / Group Permission with Author & Publisher Rights • Web Page Upload Utility ® Website Administrative Log Support G Maintenance of CivicPlus Hosting Application & Modules .......... . ..... . ................... . . . 7-7 (CST) Mon -Fri (excluding holidays) Install Service Patches for OS I Shared Web/SQL Server 2417 Emergency Support Upgrades DNS Consulting & Maintenance Dedicated Support Personnel Fixes Monitor Bandwidth -Router Traffic 2 -hour Response during Normal Hours Improvements Redundant ISP Usability Improvements Integration 9'9Redundant Cooling Integration New & Upgraded Services Testing i Natural Gas Powered Generator Proactive Support for 'Updates & Fixes Development Daily Tape Backup Online Training Manuals Usage License Intrusion Detection & Prevention Monthly Newsletters Antivirus Protection Phone Consulting d Upgrade Hardware CivicPlus Connection CivicPlus University Page 2 of 2 CivicPlus • 317 Houston St., Suite E - Manhattan, KS 66502 • www.GivicPlus.com ToF Free 888-228.233 - Accounting Ext, 215 - Support Ext. 307 - Fax 785-587-8951 Date Initiated. 7112/06 CivkPlus License and Service Agreement for Kodiak Island Borough C Fy q00'7-q_�- Organization: Kodiak Island Borough Web Address: www.kib.co.kodiak.ak.us Contact Name: Karleton Short E-mail Address: finance@ kib.co.kodiak.ak.us Street Address: 710 Mill Bay Road Address 2: City Kodiak State: AK Zip Code: 99615-6398 Phone: 907-486-9323 Ext: Fax: 907-486-9391 Billing Contact: Billing Address (if different) Billing Phone #: Fax: Information required on invoices, e.g. P.O. # or Job #: Tax ID #: Sales Tax Exempt #: Payment Terms: Annual Acct. Rep. April Hamilton Terms and Conditions: 1. Annual invoicing for this contract will take place 60 days after the contract is signed or an annual anniversary invoicing date may be established by the client. 2. Annual fees for CivicPlus services are invoiced prior to the year of service and are due by the first of the following month. 3. Either party may terminate the agreement at the end of the contract term by providing the other party with 60 days prior notice. 4. In the event that neither party gives such notice prior to the end of the initial or any subsequent term, this agreement will automatically be renewed for an additional contract term. 5. In the event of early termination of this agreement by the client, full payment of the remainder of the contract is required within 15 days of termination. 6. Annual rates will automatically increase by 3%. In the event of a rate increase that exceeds 3%, CivicPlus will notify the client at least 6 months in advance of the annual renewal. 7. Upon completion of development, the Setup and Development Fees will be invoiced. 8. Modifications to the original "go -live" date by the client may result in additional fees if additional fees are incurred by CivicPlus for changing travel arrangements. 9. Payment is due on the date annotated on the invoice for that term's service. Service will be discontinued if payment is not made within 20 days after the due date. Payments received will be applied first to finance charges, then to the oldest outstanding invoice. 10. If the account exceeds 60 days past due, the web service will be removed and the data will be erased. 11. CivicPlus will support designated support contacts for the client. Support will include providing technical support and application support of the CivicPlus system. Following initial setup, additional page design, graphic design, word processing training, and custom programming may be contracted separately. Page 1 of 4 CivicPlus . 317 Houston St., Suite E . Manhattan, KS 66502 888-228-2233, ext. 307, Fax: 785-587-8951 www.civicplus.com CivicPlus License and Service Agreement for Kodiak Island Borough Establish Project Timeline and Overall Project Management Analysis of Existing Website Website Design Develop Navigation Architecture Site Development — Modules and Site Setup with approximately 1 MB Modules Total from below Custom Development Site Development — Content — up to 50 pages Review and Test Training: 3 days of onsite training and t/2 day of online training/admin set up Go -live and project review Total Date Initiated: 7112106 Annual Fee One -Time Fee $ n/a $ Included $ n/a $ 500.00 $ n/a $ Included $ n/a $ 7,100.00 $ 4,200.00 $ 1,500.00 $ 1,500.00 $ 2,200.00 $ n/a $ n/a $ n/a $ 1,000.00 $ n/a $ 750.00 $ n/a $9,000.00 $ n/a $ Included $ n/a $ Included $ 5,700.00 + e-commerce fees $ 22,050.00 Setup Notes: CivicPlus will develop a unique website for the client. Upon approval of the design, the selected services will be established with on-going review by the client. Upon completion of training, the client will be responsible for updating and maintaining their website. CivicPlus will continue providing updates to the software and maintain the content and data. Page 2 of 4 CivicPlus . 317 Houston St., Suite E . Manhattan, KS 66502 888-228-2233, ext. 307, Fax: 785-587-8951 www.civicplus.com Annual Fee One-time Annual Fee One-time Fee Fee IN Archive Center $ Included $ Included O Online Job Application $ $ O Banner Development - Additional $ $ 17 Opinion Poll $ Included $ Included O Bid Posting $ $ © Quick Links $ Included $ Included ® Business Directory $ Included $ Included ® RequestTracker for 2 users $ 600.00 $ 1,500.00 B Document Center $ Included $ Included 19 Staff Directory $ Included $ Included ® Dynamic Breadcrumbs $ Included $ Included O Other: $ $ ❑x Dynamic Sitemap $ Included $ Included Administrative Modules & Services ® E -Commerce $ Select E-commerce Option pg. 4 O Additional Domains $ $ 17 Events Calendar $ Included $ Included 1?]O Bad Links Identification $ Included $ Included B FAQ $ Included $ Included ® E-mail this Page $ Included $ Included © Forms Creation (_1_ form to email) $ Included $ Included B Links Redirect $ Included $ Included ® Forms Development Tool $ 900.00 $ 700.00 19 Online Web Statistics $ Included $ Included O Intranet $ $ 17 Printer Friendly $ Included $ Included O Job Posting $ $ IN Rotating Content $ Included $ Included ® News Flash $ Included $ Included ® Search Engine Registration $ Included $ Included ® Notify Me Email Subscription $ Included $ Included 19 Site Search and Site Search Log $ Included $ Included ® Site History Log $ Included $ Included Setup Notes: CivicPlus will develop a unique website for the client. Upon approval of the design, the selected services will be established with on-going review by the client. Upon completion of training, the client will be responsible for updating and maintaining their website. CivicPlus will continue providing updates to the software and maintain the content and data. Page 2 of 4 CivicPlus . 317 Houston St., Suite E . Manhattan, KS 66502 888-228-2233, ext. 307, Fax: 785-587-8951 www.civicplus.com Date Initiated: 7112106 CivicPlus license and Service Agreement for Kodiak Island Borough Additional Training: Training that involves billable time beyond the contracted amount will be documented and invoiced. Support: Page development and technical support provided free throughout the terms of the contract. Technical problems with the software are addressed throughout the contract period at no charge. Additional Projects: Projects that involve billable time beyond the contracted amount will be documented. Written approval by the client is necessary before billable time is incurred. Maintenance Upgrades: Maintenance upgrades to the CivicPlus service are provided at no extra charge. Additional modules may be purchased and activated at any time Indemnification and Liability Kodiak Island Borough shall defend, indemnify and hold harmless CivicPlus, its partners, employees, and agents from and against any and all lawsuits, claims, demands, penalties, losses, fines, liabilities, damages, and expenses including attorney's fees of any kind, without limitation, in connection with the operations of Kodiak Island Borough and installation of software contemplated by this agreement, or otherwise arising out of or in any way connection with the CivicPlus' provision of service and performance under this agreement. This section shall not apply to the extent that any loss or damage is caused by the gross negligence or willful misconduct on the part of CivicPlus. CivicPlus will not be liable for any act, omission of act, negligence or defect in the quality of service of any underlying carrier or other service provider whose facilities or services are used in furnishing any portion of the service received by the customer. CivicPlus will not be liable for any failure of performance that is caused by or the result of any act or omission by customer or any entity other than CivicPlus that furnishes services, facilities or equipment used in connection with CivicPlus services or facilities. Except as expressly provided in this agreement, CivicPlus makes no expressed or implied representations, or warranties, including any warranties regarding merchantability or fitness for a particular cause. Development Specifications Additional development specifications and requirements will follow upon commencement of the project. Acceptance: We the undersigned, agreeing to the conditions specified in this document, understand and authorize the provision of services outlined in this contra Name / Date Kodiak Island Borough Name Date (, G CivicPlus -..� Please the above act as soon as possible to -1 FAXNumber: r785-587-8951 !�qSZ 4t e For any billing questions, Accounting can be reached at 888-228-2233, ext.215 Support can be reached at: 888-228-2233, ext. 307 785-587-1853, ext. 307 Page 3 of 4 CivicPlus • 317 Houston St., Suite E • Manhattan, KS 66502 888-228-2233, ext. 307, Fax: 785-587-8951 www.civicplus.com Date Initiated. 7/12/06 E-commerce Options Example of E-commerce E -Commerce with off-line processing (up to 100 items). (Client enters the credit card information on their own swipe machine.) (Advanced Fraud Protection is available for an additional $25/month) Transaction Watch@ TransAction Watch T" is a real-time, automated fraud -checking solution to protect your online business by minimizing the acceptance of fraudulent orders that are likely to result in bank chargebacks and processing fees. TransAction Watch is built into our software and performs a variety of Internet -specific checks that substantially reduce risk of fraud. *Merchant Account for Online Processing (Options above are also necessary) Accept Visa, MasterCard, American Express, Discover, ATM cards and checks with your own, bank direct, bank approved, and merchant account. Your customers can purchase via the Internet, mail order, phone order, or retail store. Our program is designed to allow you to accept credit cards at the lowest cost with the highest level of customer satisfaction. *Application and Setup Fee $100 to $600 Base Rate for Visa & Mastercard (approx.) 2.50%-3.50% Retail Transaction Fee 25 to 30 Cents Monthly Minimum/Base Fee $20 to $25/mo. Internet Gateway Setup $0 to $200 *NOTE: The above fees are an estimate and will vary based upon the selection of a merchant account and gateway. What is a Payment Gateway or Internet Gateway? The Payment Gateway does the same job as a card -swipe terminal. In other words it sends credit card information from your customer to the banking system so that ultimately money can be deposited into your merchant account. A payment gateway connects your eCommerce site to your merchant account. If you decide to use your own merchant account, then other fess may apply. Note: CivicPlus uses a third -party product for E-commerce. CivicPlus provides setup and support of this service, but is not directly responsible or liable for this service. Page 4 of 4 CivicPlus . 317 Houston St., Suite E . Manhattan, KS 66502 888-228-2233, ext. 307, Fax: 785-587-8951 www.civicplus.com Setup Fee Minimum Monthly Fee Transaction Fee (Based on Option 1 $400 for setup of up to 3 services $29.95 1.75% $375 for 3 hours of training Option 2 $400 for setup of up to 3 services $59.95 1.00% $375 for 3 hours of training Option 3 $400 for setup of up to 3 services $89.95 1/2% $375 for 3 hours of training (Advanced Fraud Protection is available for an additional $25/month) Transaction Watch@ TransAction Watch T" is a real-time, automated fraud -checking solution to protect your online business by minimizing the acceptance of fraudulent orders that are likely to result in bank chargebacks and processing fees. TransAction Watch is built into our software and performs a variety of Internet -specific checks that substantially reduce risk of fraud. *Merchant Account for Online Processing (Options above are also necessary) Accept Visa, MasterCard, American Express, Discover, ATM cards and checks with your own, bank direct, bank approved, and merchant account. Your customers can purchase via the Internet, mail order, phone order, or retail store. Our program is designed to allow you to accept credit cards at the lowest cost with the highest level of customer satisfaction. *Application and Setup Fee $100 to $600 Base Rate for Visa & Mastercard (approx.) 2.50%-3.50% Retail Transaction Fee 25 to 30 Cents Monthly Minimum/Base Fee $20 to $25/mo. Internet Gateway Setup $0 to $200 *NOTE: The above fees are an estimate and will vary based upon the selection of a merchant account and gateway. What is a Payment Gateway or Internet Gateway? The Payment Gateway does the same job as a card -swipe terminal. In other words it sends credit card information from your customer to the banking system so that ultimately money can be deposited into your merchant account. A payment gateway connects your eCommerce site to your merchant account. If you decide to use your own merchant account, then other fess may apply. Note: CivicPlus uses a third -party product for E-commerce. CivicPlus provides setup and support of this service, but is not directly responsible or liable for this service. Page 4 of 4 CivicPlus . 317 Houston St., Suite E . Manhattan, KS 66502 888-228-2233, ext. 307, Fax: 785-587-8951 www.civicplus.com 0• • 10 CIVICPIUS Next Generation Government Websites E J U N 3 0 2008 I KIQ MANAGER Friday, June 20, 2008 Rick Gifford 710 Mill Bay Road Kodiak, AK 99615-6398 Dear Rick: Please find the enclosed copy of the CivicPlus contract. Our staff looks forward to working with you and your organization. I am happy to answer any questions you may have. Thank You, / a� 1 Brad Wartell 1-888-228-2233 Ext.237 wartell@civicplus.com Enclosure civicplus 317 Houston St., Ste. E, Manhattan, KS 66502 www.civicplus.com KODIAK ISLAND BOROUGH REQUEST FOR PROPOSALS WEB SITE DESIGN KODIAK ISLAND BOROUGH, ALASKA RELEASED: February 17, 2006 CLOSES: March 30, 2006 PROPOSALS MUST BE SUBMITTED NO LATER THAN 5 P.M. TO: Kodiak Island Borough Manager's Office 710 Mill Bay Road, Room 125 Kodiak, AK 99615 Request for Proposals Table of Contents 0 Introduction, Background, and General Information 1.1 Purpose 1.2 Program Description and Objectives 1.3 Duration of Contract 1.4 Type of Contract 1.5 Property Procurement and Management 1.6 Prospective Contractor's Administration 2.0 General Requirements 2.1 Independent Price Determination 2.2 Authorship 2.3 Price Warrant 2.4 Conflict of Interest 2.5 Subcontracting 2.6 Consortium of Agencies 2.7 Equal Opportunity 2.8 Award of Contract 2.9 Debarment and Suspension 2.10 Limitation 2.11 Cancellation of Award 3.0 Administrative Requirements 3.1 Audit/Monitoring Requirements 3.2 Insurance 4.0 Proposal Development 4.1 Proposal Format 4.2 Proposal Content 5.0 Proposal Submission 5.1 Schedule 5.2 Late Proposals 5.3 Verbal Proposals 5.4 Oral Presentations 5.5 Rejection of Proposals 5.6 Point of Contact 6.0 Proposal Evaluation and Selection 6.1 Evaluation and Selection Process 6.2 Evaluation and Selection Criteria 6.3 Disputes Attachment A: Directions for Developing a Proposal Part I: Proposal Summary Part II: Project Description and Design Part III: Statement of Agency Qualifications 2 KODIAK ISLAND BOROUGH WEB SITE DESIGN 1.0 Introduction, Background, and General Information Situated in the Gulf of Alaska, the Kodiak Island Borough is located in the Kodiak Island Archipelago, an area comprised of sixteen major islands paralleling the Katmai Coast along the Alaska Peninsula for 177 miles. At 3,588 square miles, Kodiak Island is the second largest island in the United States, only the island of Hawaii is larger. The city of Kodiak is 250 air miles southwest of Anchorage and is the seventh largest city in the state ranking behind Anchorage, Juneau, Fairbanks, Sitka, Ketchikan and Kenai in that order. Total island wide population is 13,466 with 11,000 of those residents living in and around the city of Kodiak and its road system. The city of Kodiak is the transportation hub for southwest Alaska and home of the largest US Coast Guard base in the country. Kodiak's fishing port is the largest in the state and ranks third in the country. Tourism, the seafood industry, and trade, transportation and utilities head the list for the top three employment sectors in Kodiak. Six Native villages and the 3,000 bears that live in the Kodiak National Wildlife Refuge comprise the rest of the island offering an endless supply of culture and history, scenic beauty, and natural resources. The Kodiak Island Borough is a second class Borough with a manager and elected Assembly members and Mayor. There are eight different departments and a staff of 41 employees. The Borough operates with an approximate 12 million dollar annual budget. The Borough's employees have their computers networked together with a 100Mbps switched Ethernet network, utilizing the TCP/IP protocol. Remote sites are linked through fiber optics, or T1 phone lines. Connectivity to the internet is being served via a satellite connection. Currently a marine fiber-optic cable is being installed. The scheduled completion date is November 2006. The cable will run underwater from Kodiak to the city of Kenai and then to Anchorage, expanding Kodiak's communications capabilities. 1.1 Purpose The Borough has an existing Web site. It began several years ago as an adaptation of the annual budget document created by the Finance department. Since then, it has changed in design, but the information available has remained static. We have a number of desires that were never anticipated in the original design. We have tried to add information and functions, but it has not been consistent. Consequently, we are not well poised to move forward, expanding to the newer functions we want to perform. While we have a number of requirements for our new site there is no preconceived notion as to what kind of Web site the Borough will favor. Our site currently contains a page of information for each of our departments. Several departments have added additional information to the site, but others have not. One of the most popular areas of the site is the Real Property search. In addition, the site contains the Borough's Codes, Assembly Agendas, Newsletters, and Meeting Minutes. Our current site can be viewed at http://www.kib.co.kodiak.ak.us. We are looking for qualified vendors that are interested and capable of preparing a Functional Design Specification or blueprint, if you will, for development of a Kodiak Island Borough Web site. In addition to providing a blueprint, the vendor must also be able to demonstrate "proof of concept" through a small working model. 1.2 Program Description and Objectives The Kodiak Island Borough Assembly has always valued communications between the government and its constituents. Borough employees provide a wide variety of services from each department. With the current Internet access levels in homes and businesses increasing and with the growing acceptance of e-commerce, a Web site seems to be an ideal central repository of borough wide information and services. In 1996, the Borough launched it's official Web site. It was adapted from the budget document. It was given a common look and feel throughout each page. The idea of a common look and feel has been retained through each transition from the original to the current site. The current Web site is on a server positioned inside the Borough's firewall. It is included in the backup schedule and has the ability to rebuild the server in a disaster or an attack from a hacker. Below are some of the improvements we expect from a new Web site: • Meets the needs of the public; easy access to information. • Consistent look and feel throughout; uniform theme. • Secure ecommerce environment. • Capable of tracking business transactions. • Convenient and time efficient for public. • Technology compatible with our software. • Interactive interface capability; allowing exchange of information between the public and Borough representatives. 11 1.3 Duration of Contract The duration for any contract awarded as a result of this RFP will be negotiated at the time a contract is agreed upon. However, we anticipate the project to be completed by August 1, 2006, barring any unforeseen delays. 1.4 Type of Contract The contract for this proposal will be a fixed price contract. 2.0 General Requirements 2.1 Independent Price Determination The prospective contractor guarantees that, in connection with this proposal, the prices and/or cost data have been arrived at independently, without consultation, communication, or agreement for the purpose of restricting competition. This does not preclude or impede the formation of a consortium of companies and/or agencies for purposes of engaging in jointly sponsored programs. 2.2 Authorship Applicants must identify any assistance provided by agencies or individuals outside the "proposer's"' own organization in preparing the proposal. No contingent fees for such assistance will be allowed to be paid under any contract resulting from this RFP. All proposals submitted become the property of the Kodiak Island Borough. It is understood and agreed that the prospective contractor claims no proprietary rights to the ideas and written materials contained in or attached to the proposal submitted. 2.3 Price Warrant The proposal shall warrant that the costs quoted for services in response to the RFP are not in excess of those which would be charged any other individual or entity for the same services performed by the prospective contractor. 2.4 Conflict of Interest All proposals submitted must contain a statement disclosing or denying any interest, financial or otherwise, that any employee or official of the Kodiak Island Borough or the appropriate Advisory Board may have in the proposing agency or proposed project. 2.5 Subcontracting No activities or services included as a part of this proposal may be subcontracted to another organization, firm, or individual without the approval of the Kodiak Island Borough. Such intent to subcontract should be clearly identified in the proposal. It is understood that the contractor is held responsible for the satisfactory accomplishment of the service or activities included in a subcontract. 2.6 Consortium of Agencies Any consortium of companies or agencies submitting a proposal must certify that each company or agency of the consortium can meet the requirements set forth in the RFP. 2.7 Equal Opportunity 0 It is the policy of the Kodiak Island Borough to require equal opportunity in employment and services subject to eligibility standards that may be required for a specific program. No person shall, on the grounds of race, color, religion, sex, handicap, national origin, age, citizenship, marital status, political affiliation or belief, be denied employment or benefits, or be discriminated against as a consumer, administrator or staff person under any program or activity receiving funds under this RFP. In compliance with Department of Labor Regulations implementing Section 504 of the Rehabilitation Act of 1973, as amended, no qualified handicapped individual shall be discriminated against in admission or access to any program or activity. The prospective contractor must agree to provide equal opportunity in the administration of the contract, and its subcontracts or other agreements. 2.8 Award of Contract The contract award will not be final until the Kodiak Island Borough and the prospective contractor have executed a contractual agreement. The contractual agreement consists of the following parts: a. the basic provisions and general terms and conditions b. the special terms and conditions c. the project description and goals (Statement of Work) d. the budget and payment terms The Kodiak Island Borough is not responsible for any costs incurred prior to the effective date of the contract. The Kodiak Island Borough reserves the right to make an award without further negotiation of the proposal submitted. Therefore, the proposal should be submitted in final form from a budgetary, technical, and programmatic standpoint. 2.9 Debarment and Suspension The contractor must certify that they are not debarred or suspended or otherwise excluded from or are ineligible for participation in Federal Assistance programs under Executive Order 12549, "Debarment and Suspension". The contractor must also certify that it will not contract with a subcontractor that is debarred or suspended. 2.10 Limitation This RFP does not commit the Kodiak Island Borough to award a contract, to pay any costs incurred in the preparation of a response to this RFP, or to procure or contract for services or supplies. The Kodiak Island Borough reserves the right to accept or reject any or all proposals received as a result of this RFP, to negotiate with all qualified sources, to waive formalities, to postpone award, or to cancel in part or in its entirety this RFP if it is in the best interest of the Kodiak Island Borough to do so. 7 2.11 Cancellation of Award The Kodiak Island Borough reserves the right to immediately cancel an award if the contractual agreement has not been entered into by both parties or if new state regulations or policy make it necessary to change the program purpose or content, discontinue such programs, or impose funding reductions. In those cases where negotiation of contract activities are necessary, the Kodiak Island Borough reserves the right to limit the period of negotiation to sixty (60) days after which time funds may be unencumbered. 3.0 Administrative Requirements 3.1 Audit/Monitoring Requirements In addition, auditing or monitoring for the following purposes will be conducted at the discretion of Kodiak Island Borough: a. Fund accountability; b. Contract compliance; and c. Program performance. 3.2 Insurance Prior to the signing of a contract, the contractor(s) selected must show evidence of a certificate of commercial liability for a minimum of $1,000,000 identifying Kodiak Island Borough as an additional insured. 4.0 Proposal Development 4.1 Proposal Format Directions for developing a proposal are included in Attachment A. Acceptance of proposals is based, among other criteria, on detailed adherence to the directions outlined in Attachment A. The Kodiak Island Borough reserves the right to reject proposals not in compliance with this requirement. 4.2 Proposal Content At the time of submission, the proposal must provide a full description of all services following the outline presented in Attachment A. The proposal must enable readers to understand how the agency intends to use these public funds and what measurable outcomes are expected to be achieved. (See instructions in Attachment A for more information.) "Proposer's" are reminded that proposals will be considered exactly as submitted. Points of clarification will be solicited from "proposer's" at the discretion of the Kodiak Island Borough. Those proposals determined to not be in compliance with provisions of this RFP and the applicable law and regulations will not be processed. The information and proposed budget for the agency selected for contract award will form the basis for negotiation of a contract. The Kodiak Island Borough reserves the right to issue a contract without further negotiation using the data contained in the RFP. Failure of a prospective contractor to accept this method of contract development will result in cancellation of the award. 10 5.0 Proposal Submission 5.1 Schedule The original proposal package (with the appropriate number of copies) must be delivered to the following location no later than 5:00 p.m. on March 9, 2006: Kodiak Island Borough Manager's Office 710 Mill Bay Road, Room 125 Kodiak, AK 99615 Original documents and appropriate copies must be delivered to the Kodiak Island Borough Manager's Office in sealed package(s). Include "Web Site RFP" and Name/Organization visibly located on outside of package. Proposals received with insufficient copies cannot be properly disseminated to the Review Committee and other reviewers for necessary action and therefore may not be processed. COPIES REQUIRED: 4 5.2 Late Proposals A proposal received after the date and time indicated above will not be accepted. No exceptions will be made. 5.3 Verbal Proposals Verbal proposals will not be considered in making the award of any contract as a result of this RFP. 5.4 Oral Presentations An oral presentation may be required of those prospective contractors whose proposals are under consideration. Prospective contractors may be informed that an oral presentation is desired and will be notified of the date and time that the oral presentation is to be conducted. The oral presentation may be done in person or via teleconference. 5.5 Rejection of Proposals The Kodiak Island Borough reserves the right to reject any or all proposals received and to negotiate with any or all prospective contractors on modifications to proposals. 11 5.6 Point of Contact Any questions regarding this RFP should be addressed to: Paul VanDyke, Network Administrator Kodiak Island Borough 710 Mill Bay Road Kodiak, AK 99615 (907) 486-9336 Office (907) 486-9393 Fax pvandyke@kib.co.kodiak.ak.us 12 6.0 Proposal Evaluation and Selection 6.1 Evaluation and Selection Process Proposals received in response to this RFP will be evaluated by a Review Committee. This Committee will recommend the best proposal to the Assembly through the Manager per Borough Code. All proposals will be kept confidential until an award is made. 6.2 Evaluation and Selection Criteria Each proposal received in response to the RFP will be objectively evaluated and rated according to a specified point system. Each proposal received in response to the RFP will be objectively evaluated and rated based on proposed project quality and attention to our needs; a mixture of business qualifications, references, and site design experience with organizations of our size and complexity; and overall cost effectiveness. A one hundred (100) point system will be used, weighted against the following criteria: Does the proposal comply with the requirements contained within the RFP? A "No" response will disqualify the proposal from further consideration. Yes No a. proposed project quality and attention to our needs 0-50 b. a mixture of business qualifications, references, and site 0-30 design experience with organizations (comparable in size and complexity of with our entity of our size and complexity.) c. overall cost effectiveness 0-20 TOTAL 0-100 6.3 Disputes The Kodiak Island Borough encourages the use of informal resolution to address complaints or disputes arising over any actions in implementing the provisions of this RFP. Written complaints should be addressed to: Kodiak Island Borough Managers Office 710 Mill Bay Road, Room 125 Kodiak, AK 99615 13 Attachment A Directions for Developing a Proposal These instructions were developed to aid in proposal development. They also provide for a structured format so reviewers can systematically evaluate several proposals. These directions apply to all proposals submitted. An original and each copy of the proposal package must include all of the sections in the order indicated; attachments should be clearly referenced and identified to facilitate the review process. Part I: The "Proposal Summary" form is designed to serve as the cover sheet. Do not attach cover letters, title pages, or blank sheets ahead of this form, ',nor substitute letterhead paper for it. If additional space is needed plain paper may be attached behind this form. Specialbindings are not required for submittal of your proposal This form must be signed by a person authorized to make proposals and enter into contract negotiations on behalf of your agency. Part II: The "Project Description" should be developed in response to the general description of our problem and the 15 specific requirements we have listed. Please label this section of your proposal as "Part ll: Project Description". The information presented will provide a basis for contract negotiation and may be contained within the contract document. The information presented should be an overview of what is being proposed. It should include the methodological approach your firm will use. It should also include a simple breakdown, or budget summary, of your firm's line item budget for this proposal. In particular, we are interested in the amount of time your firm will spend "on-site" working with our Web site committee and gathering and analyzing departmental input. We will supply considerable assistance in establishing and working with the departments. Appended to the overview should be comments on the 14 specific requirements specified on pages 16-19 of this document. These comments should include a statement that your proposal does comply with the issue, doesn't comply, or doesn't need to comply because you handle the issue in another way. The latter claim should include a detailed explanation. Part III: The "Statement of Contractor Qualifications" provides needed information on your agency's experience and ability to receive and execute a contract award with the Kodiak Island Borough. 14 KODIAK ISLAND BOROUGH WEB SITE DESIGN Part I: PROPOSAL SUMMARY Legal Name of Applicant Agency: Street Address City State Zip code Phone Number Contact Person Title Phone Number Email Address Project Team Location (if different from above) Total Funds Requested Under this Proposal Did outside individuals or agencies assist with preparation of this proposal? Yes No If yes, describe: I certify that to the best of my knowledge the information contained in this proposal is accurate and complete and that I have the legal authority to commit this agency to a contractual agreement. I realize the final funding for any service is based upon funding levels, and the approval of the Kodiak Island Borough Assembly. Signature, Administrator of Applicant Agency Date 15 KODIAK ISLAND BOROUGH WEB SITE DESIGN Part II: PROJECT DESCRIPTION We are soliciting a vendor that has the desire, experience, and talent to develop a superior plan, or "blueprint", for our future Web site. We would like to have an active Web site that meets the needs of our residents. It needs to serve them at several different levels. We are looking for a vendor that can pull it all together and develop a comprehensive web site plan that will give us a consistent "look and feel" and position us to proceed with a number of purposes other than simply providing information. We are looking for a vendor that is willing to work with our Web staff and our departmental users, a vendor that will make use of the survey information we have collected and the punch list of items we have completed concerning our current Web site. Most importantly, we want a site designed from the customer's perspective. We want the operation of this system to be what the majority of our customers would design themselves. We are looking for a plan that gives us a consistent "look and feel" to the site. We would like the choice of several "themes", or "metaphors", which would provide the feel of a common thread to the system. We are looking for a plan that provides a simple and intuitive way to navigate between screens. A design that is easy to keep current and maintain. A blueprint that recommends the technologies to use in developing the system and recommends the size and qualifications of staff needed for maintaining it. We need a design that facilitates ecommerce and customer communication with the Borough. We need a plan that provides for collecting information from our customers and allows customers access to selected data stored in the Borough's databases. We need a plan that leads to a secure system that can handle secure transactions. Below are some of the Improvements we expect from a new Web site: • The new site must be oriented to, and cater to, the needs of our customers. The new site will provide user oriented menus and navigational aids that will make it much easier and more intuitive for clients to find the information they are searching for. • The new site must have a similar look and feel throughout, with a singular theme and consistent navigational aids. We have requirements that are static and seldom change, and we have information and services that change frequently. We need a Web site with the flexibility to handle the diversity and yet a consistency and common look and feel that identifies the Borough. 16 • The new site must provide a secure environment for ecommerce, with transaction tracking capabilities. Secure ecommerce will give us the ability to transact Borough business on-line. This will improve public accessibility and increase cost efficiency for the community and Borough personnel. • The new site must use technology that will allow us to interface with our legacy systems that reside on an IBM i5 series AS/400 running New World Systems Logos financial software. We also use ArcIMS, a Web -based GIS tool to locate property and we are planning on implementing the Web interface for Laserfiche, our document archive software soon. • The new site must be truly interactive with interfaces built in to allow residents to voice their opinions on current events and e-mail elected officials. Web site design requirements: We want a site that is designed from the users' perspective, not from the perspective of the Borough's employees or the organization's internal structure. By "user's perspective" we are aiming to improve customer service and reduce the user's need to make trips to the Borough offices, phone the various departments, or engage in "snail mail" to conduct their business. (For example, the site would allow the user to report potholes, pay property taxes, locate property on a map, pay for permits, and contact the assembly members on issues they feel strongly about. We want it to be easy for the first time user to apply for a zoning permit, without having to know that zoning permits are issued by the Community Development Department.) 2. The blueprint must "lay out" and demonstrate the "user friendliness and usability" of the site. We are referring to the design and organization of the site. (For example, features that make the site easy and friendly to use; easy to navigate; quick to download; and easy to search and find specific information. In addition, the site should provide the user with helpful and useful links to additional resources. We want the site designed with a search engine included, that enhances navigation to the user's desired information by utilizing key words. Our goal is to use the site as one of our primary tools to disseminate information and conduct business. 3. The blueprint must provide and demonstrate the basic visual design of the site. By visual design, we are referring to the following: overall look -and -feel of entire site; integration of the Kodiak Island Borough Identity; use of graphics and typography; and layout consistency. The site must be friendly, attractive, engaging, and compelling. (We would like at least three alternatives to choose from with respect to a "visual theme or continuity" tying the pages together.) 17 4. The blueprint must provide and demonstrate the basic interactivity of the site. By interactivity, we are referring to the following: a variety of opportunities for users to interact with the site; multi-levels for depth of engagement with the site; and many opportunities to reach out beyond the site. (For example, the ability for the user to: find information they are looking for; give information to the Borough; contact officials; conduct business with the Borough; pay fees, fines, and taxes; fill out Borough forms; link to other government sites and useful destinations (possibly links to other destinations within the Borough site); and access databases and maps that are a matter of public record.) 5. The blueprint must recommend and demonstrate a practical, secure, and cost effective method for conducting electronic business at the site. By electronic business, we are referring to possibilities such as: payment of fines and fees, payment of taxes, purchase of permits, filing of legal documents, filling out forms, etc. 6. We expect the vendor to work on-site and closely with us throughout this project. We want advice and direction on the content of the site. The vendor should discuss and suggest, as well as outline and demonstrate a number of ideas and philosophies concerning content development. By content, we are referring to the following: text information presented on site; supporting graphics; depth of information; completeness of information; and freshness of information. 7. The blueprint must provide and demonstrate methods for simple basic maintenance of the site. This would include (a) maintenance of the site's content, and (b) server and technical maintenance. (a) By "content" maintenance, we are referring to simple and straight forward methods for: updating, adding, or replacing content; adding, subtracting, or altering graphics; updating or adding links; and building new pages. We want simple procedures to keep our site fresh and current. We want the vendor to recommend suggested staffing levels to maintain and operate our site after implementation. We want reports that let us know when information was placed on the site, who put it there, when it was last checked and refreshed, and at what frequency it should be updated or removed. (b) By "server or technical" maintenance, we are referring to methods that would make it reasonably easy for our Webmaster to: maintain and expand our site; add new information and pages, and develop new business transactions. (For example, we need to know how to build and add a new survey, create a new business transaction, maintain our visual content, maintain and manage our server, etc.) This would include staffing recommendations for on-going "server and technical" development and maintenance. 8. The blueprint must provide a site equipped with all reasonable security features. By this we mean, features that would reasonably be expected of a government site conducting the type of business described elsewhere in this document. Examples might include, but not be limited to, recommendations for a server/firewall architecture that will provide a secure environment for ecommerce and read only access to legacy data. In addition, the vendor should recommend authentication and encryption methods that will allow for the electronic filling of documents and secure site maintenance. 9. The vendor needs to recommend technologies and languages for site development. Where possible we want a selection of languages and technologies that are nonproprietary and mainstream and will likely remain so for some time. 10. We want a site that would allow us in the future to provide our users with streaming audio and video. 11. We want a site that will allow us to include "live cam" technology showing points of interest in the Borough. This could be for weather, scenery, traffic, construction,etc. 12. We want recommendations for bandwidth to assure a responsive site for the user load and the transactions we expect. We need recommendations for our bandwidth to connect to the World Wide Web. It should be sufficient for appropriate response time for our projected activity level, number of simultaneous connections, and general operation of the site. The recommendations should be in the form of megabytes per second. We currently operate with a shared 384Kbps Internet connection. The recommendation should suffice for some redundancy in the system. 13. The design or blueprint must allow us to develop the site in stages to fit our funding capabilities. 14. The blueprint should provide cost and labor estimates for developing, implementing, and maintaining the site as designed. 19 KODIAK ISLAND BOROUGH WEB SITE DESIGN Part III: STATEMENT OF CONTRACTOR QUALIFICATIONS Please include on a separate page(s) labeled "Part III: Statement of Contractor Qualifications", the answers to the following questions: Do you have a parent company? If so, what is the size of your parent company? This could be answered in number of "Full time employees", volume of annual business, or company's net worth. 2. If this proposal were successful, what is the size of the division that would provide the Kodiak Island Borough Web site design? This could be answered in number of "Full time employees" or volume of annual division business. 3. How long have you been in the business of providing Web site designs or Web site development to "end users"? 4. How many Web sites have you designed and/or developed over the past five years? a. Please list several customers that we may use as a reference. 5. How many local or State governments are in operation using a Web site designed, or developed, by your business? a. Please list several government customers that we may use as a reference. 6. What is the Web site experience of the person, or persons that would be working with Kodiak Island Borough on this design? 20 Features and Functions of the New KIB Website Feature/Function FAQs Major Borough Projects (Eng/Fac, ComDev) Department Info Links to other sites Forms for public Calendar of Events RFPs Online Document/File Repository Real Property Record Search / Tax info GIS Maps P&Z Agenda/Packets/Minutes Building Permits (and instructions) Zoning Permits Tutorial on GIS website Staff Reports for P&Z Junk Vehicles Enforcement Information/Complaints KIB Code Assembly Info Election Information Assembly Agendas/Packets/Minutes Passport Information Info on Boards and Committees (vacancies) Do's and Don'ts of Waste Service District Info (Chairperson, contact info, maps) Recycling Links/Info Info on Household Hazardous Waste Foreclosure Process Child care services Utility Billing Short Report Fee Schedule Tax Information (Bed, Severance, Property) Online Payments Webcam/video of touchtank Information on KFRC and tenants (including room reservations, room rentals, tours) Jobs Online Application Form Personnel Manual Insurance Policy info Organizational Chart Contact Information Non -Profit Info (applications, process) Bid Offers Employee Directory 21