FY2007-04 New World Systems Maintenance AgreementNEW WORLD SYSTEMS CORPORATION
STANDARD SOFTWARE MAINTENANCE AGREEMENT
This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New
World) and Kodiak Island Borough, Alaska Customer sets forth the standard software maintenance support
services provided by New World.
1. Service Period
This SSMA shall remain in effect for a period of three (3) years from (start date) 07/01/06 to (end date)
06/30/09.
2. Services Included
The following services or features are available under this SSMA:
(a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed
Standard Software application packages are supported no longer than nine (9) months after a new
release is announced by New World);
(b) Temporary fixes to Licensed Standard Software (see paragraph 6 below);
(c) Revisions to Licensed Documentation;
(d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00
a.m. to 8:00 p.m. (Eastern Time Zone); and
(e) Invitation to and participation in user group meetings.
Items a, b, and c above will be distributed to Customer on magnetic media or other means, as appropriate.
After installation, Customer shall return any magnetic media to New World.
Additional support services are available as requested by Customer using the then -current hourly rates or
applicable fees. Exhibit B of your original License Agreement has a description of support services available.
3. Maintenance for Modified Licensed Standard Software and Custom Software
Customer is advised that if it requests or makes changes or modifications to the Licensed Standard
Software, these changes or modifications (no matter who makes them) make the modified Licensed
Standard Software more difficult to maintain. If New World agrees to provide maintenance support for
Custom Software or Licensed Standard Software modified at Customer's request, then the additional New
World maintenance or support services provided shall be billed at the then -current Exhibit B hourly fees plus
reasonable expenses.
4. Bil_ ling
Maintenance costs will be billed annually as detailed on the following page. (Any Exhibit B support or service
hours and travel costs incurred are billed weekly for the previous calendar week.) If taxes are imposed, they are
the responsibility of the Customer and will be remitted to New World upon being invoiced.
5. Additions of Software to Maintenance A reement
Additional Licensed Standard Software licensed from New World will be added to the SSMA as they are
installed at Customer's location. Maintenance costs for the additional software will be billed to Customer on
a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter.
CONFIDENTIAL
(Rev SSMA 03/94) Kodiak Island Borough, AK
6. Requests for Software Correction on Licensed Standard Software
At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not
conform to the current specifications set forth in the user manuals, Customer must notify New World in
writing that there is a claimed defect and specify which feature and/or report it believes to be defective. Before
any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented
examples of the claimed defect must accompany each notice. New World will review the documented notice
and when a feature or report does not conform to the published specifications, New World will provide
software correction service at no charge. A non -warranty request is handled as a billable Request for Service
(RFS) using Exhibit B Support Services.
The no charge software correction service does not apply to any of the following:
(a) situations where the Licensed Standard Software has been changed by anyone other than New
World personnel;
(b) situations where Customer's use or operations error causes incorrect information or reports to be
generated; and
(c) requests that go beyond the scope of the specifications set forth in the current User Manuals.
7. Non -Funding Provision
In the event Customer does not appropriate funds to complete payments due under this SSMA, the amount
due for the fiscal year not appropriated shall be terminated; provided, however, the Customer shall have given
New World ninety (90) days written notice from the anniversary date that they are exercising the non -funding
provision, and further provided that any other payments due to New World are fully paid, and further provided
that New World's obligations and services under this SSMA shall also be terminated. Without Customer's
fulfillment of the above provisions, Customer's obligation to pay New World the annual SSMA payments
remains in effect through the expiration date of this SSMA Agreement.
8. Maintenance Costs for Licensed Standard Software Packages Covered for IBM AS/400 Model 720
New World agrees to provide software maintenance at the costs listed below for the following New World
Licensed Standard Software packages installed at Customer's location:
Application Package Number of Modules
L
Logos°
- Financial Management Base Software
13
2.
Logos®
- Human Resources Software
1
3.
Logos®
- Utility Information Software
1
4.
Logos°
- Property Tax Software
5
5.
Logos®
- Other Software
TOTAL LIST COST: $289,500
ANNUAL
MAINTENANCE COST: $46,320
(3 -Year Plan, billed annually on June I't)
Note: Unless extended by New World, the above costs are available for 90 days after submission of the
costs to Customer. After 90 days, New World may change the costs.
ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM BILLING DATE
CONFIDENTIAL
(Rev SSMA 03/94) Kodiak Island Borough, AK
9. Terms and Conditions
This Agreement is covered by the Terms and Conditions from our Licensing Agreement signed by
Kodiak Island Borough Alaska (Customer) on June 15. 1998
ACCEPTED BY:
Customer: Kodiak Island Borough Alaska
--A)4
Name:
Title: *'I 0. I e r'
011
Date: %/o'�/ 0 r.
ACCEPTED BY:
New World Systems Corporation
Nam
Title:
Date: CLQ
By signing above, each of us agrees to the terms and conditions of this Agreement and as incorporated
herein. Each individual signing represents that (s)he has the requisite authority to execute this Agreement
on behalf of the organization for which (s)he represents and that all the necessary formalities have been
met. If the individual is not so authorized then (s)he assumes personal liability for compliance under this
Agreement
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CONFIDENTIAL
(Rev SSMA 03/94) Kodiak Island Borough, AK
Kodiak Island Borough, AK
Licensed Application Software
April, 2006
1. Logos® Financial Management Software
- Financial Management Base Package
- General Ledger Module
- Budgetary Reporting Module
- Annual Budget Processing Module
- Requisition Processing Module
- Purchasing Module
- Accounts Payable Module
- Revenue Accounting Module
- Project/Grant Accounting
- Accounts Receivable
- Fixed Assets
- Management Reporting
- Financial Management Report Writer
2. Logos® Human Resources Software
- Payroll with Base Personnel
3. Logos® Utility Information Software
- Water / Sewer Base
4. Logos® Property Tax Software
- Geo Property Master
- Real Property Assessment Roll Processing
- Tax Billing
- Tax Receivables
- Delinquent Processing (Multi Jurisdiction)
5. Logos® Other Software
- Digital Imaging
- CaptureNiew Per Work Station License
CONFIDENTIAL
(Rev SSMA 03/94) Kodiak Island Borough, AK